Returns & Refunds

Q1: Can I refund?
A: 3 situation:
1st: If the package is not shipped out, full refund without any reason.

2nd: If the package is on the way, can apply for the refund within 7 days when you received the item.

3rd: If the package is delivered, can apply for the refund within 7 days.

For any reason, undamaged products can be fully refunded within 7 days after the delivery to the shipping address. Once the item is returned to TVPAO’s warehouse for inspection, the refund process will begin.

Q2: What’s the refund process?
A: 4 steps:
1. Contact info@tvpao.com for a refund.

2. TVPAO support will reply within three working days. After reaching an agreement, you will be given the required information (such as a refund address).

3. Return the goods.

4. After the goods are received, TVPAO will arrange a refund within 7 working days.

Q3: What are the notes for return?
A: 5 notes:
1. Returns must include all accessories;

2. Items must include original packaging;

3. For warranty claims not related to product quality, the buyer is responsible for shipping costs;

4. For warranty claims not related to product quality, TVPAO will refund the full cost of the product excluding the sending shipping cost;

5. If the product does not meet the requirements above, the return request may be rejected.

Q4: How is the warranty expired?
A: Most of the listed TVPAO items are with 12 months warranty. Refund requests for the 7-day return policy expire 30 days after the warranty claim is made. For non-quality-related issues with expired warranties, returns will not be processed.

Q5: Can I have extended the warranty date?
A: Yes, can. Contact our sales to get details.