Home FAQ

[vc_row][vc_column][vc_column_text]Why you can trust TVPAO.com ?
When you pay for orders, no need to share any of your confidential financial details with us and you’re protected by Paypal’s money back guarantees .

How should i do if the goods can not work ?
You will have to send it back to us in China for repair. You will be responsible for the delivery cost to China, we will pay for the return .

What payment methods do TVPAO.com use ?
We accept Payment Via, Credit Card, PayPal,  Western Union,  Moneygram, Aliexpress.
Note:After the payment, please tell us your first name, last name, amount, currency, country and MTCN if you transfer by Western Union, Moneygram .

Why TVPAO.com charges Paypal Fee when i place order ?
The paypal fee is charges by paypal, it charges 4% commission from your total amount .

Where do you ship the goods from ?
We dispatch the goods from  Shenzhen of China .

How long does shipping take ?
It usually takes 5-7 days, far-off areas might be longer .

Why does my DHL tracking number say clearance delay ?
Clearance delay means that your package has been opened and inspected by customs and there will be a VAT bill heading your way. You may have to provide them with proof of purchase .

What kind of Warranty do you offer ?
We offer a 1 year warranty for all products.

Q – Can I change the type of my receiver?

A – No changes of receivers are accepted.

Q – Do you provide refunds?

A – No refunds are provided.

Q – Can you reactivate my subscription if it was misused?

A – No reactivation will be made if we see that you broke our rules.

Q- Can I watch anywhere?

A- You can only watch your subscription in the country that it has been activated in. It will block and stop working in a different country IP.

Q- When will my subscription be blocked and deleted?

A- If you misuse the subscription, use VPN, Proxy, use it on 2 receivers or on a server then we will delete it and there will be no refund.

Q- Are all Set Top Box devices supported?

A- No. Not all are supported. Please try with a test first before buying. For example the Mag 256 does not work with our system.[/vc_column_text][/vc_column][/vc_row]