FAQ

Why you can trust TVPAO.com ?
When you pay for orders, no need to share any of your confidential financial details with us and you’re protected by Paypal’s money back guarantees .

How should i do if the goods can not work ?
You will have to send it back to us in China for repair. You will be responsible for the delivery cost to China, we will pay for the return .

What payment methods do TVPAO.com use ?
We accept Payment Via, Credit Card, PayPal,  Western Union,  Moneygram, Aliexpress.
Note:After the payment, please tell us your first name, last name, amount, currency, country and MTCN if you transfer by Western Union, Moneygram .

Why TVPAO.com charges Paypal Fee when i place order ?
The paypal fee is charges by paypal, it charges 4% commission from your total amount .

Where do you ship the goods from ?
We dispatch the goods from  Shenzhen of China .

How long does shipping take ?
It usually takes 5-7 days, far-off areas might be longer .

Why does my DHL tracking number say clearance delay ?
Clearance delay means that your package has been opened and inspected by customs and there will be a VAT bill heading your way. You may have to provide them with proof of purchase .

What kind of Warranty do you offer ?
We offer a 1 year warranty for all products.


Q – Can I change the type of my receiver?

A – No changes of receivers are accepted.

Q – Do you provide refunds?

A – Return or replacement with problems, 7 days refund if not satisfied.